Frequently Asked Questions. Here are some common questions about Epic Web Builders.
How long will it take you to build a website for my business?
After the brainstorming session is conducted, it will take 3 to 4 weeks which is a typical timeline to develop a normal website. This timeline could vary more or less depending on changes you may request and your ability to provide us with required content in a prompt manner. If you should need your website sooner than 3 weeks for a particular reason, please let us know and we will make it happen!
What methods of payment do you accept for building a website only?
We accept cash, all major credit cards, Paypal, or checks. Payment by checks may take a few days to clear.
I am interested, but as a new startup I can’t afford a one-time payment. Do you offer a payment plan?
As a small business ourself, we understand that it is hard to come up with a large payment upfront, especially when initially starting your small business. We are happy to help you with a payment plan depending on your budget. Contact us so we can work together to customize a plan that will fit within your budget.
How may we pay for hosting or maintenance plans, if purchased?
You may pay monthly or annually for any of the plans. If you pay annually, the last month will be free. (13th month is free) Payment options are the same: cash, all major credit cards, Paypal, or checks. You may set up monthly payments to be deducted automatically from your credit card, or you may pay month-to-month. Payments are due the first day of the month, and unused days of the month are prorated.
What if I pay monthly and cannot pay on the 1st day of the month for the plan I purchased?
We understand that this circumstance could occur, and we allow a 5-day grace period. We will contact you by email or phone to remind you. If you are unable to pay for the plan you purchased and once the grace period is over, your service will be terminated. In this case, if your plan includes web hosting, your site will no longer be available to the public. To restore the plan or the site, there will be a $25.00 charge.
Can I cancel any time if I purchased web hosting or a maintenance plan?
Yes, you may cancel at any time with no commitments unless you pay annually. For those who are pay monthly, the plan will be billed to the end of the month of the same month you canceled and service will be terminated the last day of the month. For those who pay annually, there are no refunds; but service will not be canceled until the end of the 12th month and you will still receive the free month of service for the 13th month.
Haven't seen an answer to your question? If you don't see an answer for your question here, please feel free to contact us and we will be glad to help you!
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